Fraud Alerts

APL FCU will never e-mail, call or text you asking for your account information. Members and non-members can report any suspicious activities by calling us at 443.778.5250.

  

ALERT for Monday, Oct. 7th

We have received multiple reports today of members receiving calls from fraudsters claiming to be from APL Federal Credit Union asking for their Online Banking credentials. In some instances these fraudsters are even able to spoof the phone number, making it seem like you are receiving a legitimate call from the Credit Union.

The caller may claim that your account or debit/credit card has been compromised, then ask you for personal information, your login credentials or card numbers to verify your identity and “reset” your account. They will then use this information to gain access to your account or to make fraudulent purchases on your cards. 

If you get a call that resembles this scenario, please refrain from giving out any personal information. You should hang up immediately and contact the Credit Union directly using our published number. 

At APL FCU we have numerous fraud prevention measures in place, but you can assist us by keeping an eye on your accounts.

If you are in doubt about any incoming emails or calls, refrain from giving any personal information and contact the Credit Union immediately at 443.778.5250.

Please note:  

  • APL FCU will never contact you and ask you to provide your online banking password or PIN.
  • If you receive a suspicious email claiming to be from APL FCU, please call us 443.778.5250 or email us at callcenter@aplfcu.org.
  • If you opened a questionable link and shared your login credentials, PIN or other sensitive information, please call the service center at 443.778.5250. 
  • Use a complex password—a mixture of capital and lowercase letters, numbers and symbols. Make sure it’s at least eight characters long. Never reuse a password. 
  • Monitor your accounts using our free alerts in Digital Banking and monitor your plastic card purchases with our Card Management tool.
  • If you receive a call claiming to be from APL FCU, but it seems suspicious, hang up and call the Credit Union directly. 

Please Note: Members should expect a call from APL FCU if they have requested a Wire Transfer.
If you are NOT EXPECTING a call from the APL FCU, please hang up call our call center at 443.778.5250

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Are You Cashing or Depositing a check for any of these reasons?

  • ITEMS SOLD on the internet
    • Is the amount of the check more than the item's selling price?
    • Is the check drawn on an account that is different from the person buying your item?
  • WINNING A LOTTERY you never entered
  • WORK-AT-HOME program
  • COMMISSION for accepting funds through your bank or other means

Have you been asked to:

  • RETURN some of the proceeds?
  • SEND some of the funds by wire or by Western Union?
  • SEND money overseas?
  • PAY MONEY to recover an inheritance?

Have you replied to an email requesting you to:

  • CONFIRM, UPDATE, OR PROVIDE your account information?
If you answered YES to any of the above, please inform an APL FCU Representative today.

 

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Remember, APL FCU will never e-mail, call or text you asking for your account information. If you are in doubt about any incoming calls, hang up the phone and call us. It is better to be safe than to give out any account or personal information.

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